Smacircle LMT Ltd. only handles warranty requests for units and parts, purchased in their territory, that were purchased from authorized retailers. In case a warranty claim is made for units purchased outside the territory or from unauthorized dealers, repair and labor costs may apply. The decision to accept such case is subject to Smacircle LMT Ltd. judgement and approval.
ALWAYS inspect to ensure the product works properly every time before use. Warranty of this product does not cover any damages due to misuse.
Failure to follow the user(s) instructions on packaging and/or user(s) manual may result in damages of this product including but not limited to any user’s personal items, all of which are not covered under warranty of this product.
Use at your own risk. Manufacturer(s) and/or suppliers/agents are not responsible for any damages/repairs, loss to electronic items including but not limited to any user’s personal items directly and/or indirectly resulted in the use of this product. Damage(s) resulting from any use, misuse, accident, and normal wear and tear are understandably not covered under this product warranty nor be responsible by manufacturer(s) and/or suppliers/agents.
Smacircle LMT Ltd. provides a standard Limited Warranty for 12 months from the date of purchase for new products in the United States. If you're not located in the United States, please contact your Local Distributor for warranty arrangements in your territory. Smacircle LMT Ltd. ONLY warrants products purchased from an authorized dealer. Any part of the product supplied by Smacircle LMT Ltd. and found in the reasonable judgment of Smacircle LMT Ltd. to be defective in material or workmanship will be repaired or replaced by Smacircle LMT Ltd. without charge for parts or labor. The product including any defective part must be sent to the Smacircle LMT Ltd. Service Center within the warranty period. The customer will pay for the expense of delivering the product to the Smacircle LMT Ltd. Smacircle LMT Ltd. will pay for the expense of returning the product to the customer.
This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:
1. Caused by abuse, misuse, neglect or commercial use.
2. Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users’ materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.
3. Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
4. Caused by any repair that was unauthorized by Smacircle LMT.
5. Caused from improper packaging or mishandling during shipment to the warranty-service provider.
6. That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials.
7. Caused by the use of the Product with, or any modification to the Product using, any third party product, component or accessory that is not sold by Smacircle LMT.
8. That does not arise from Smacircle LMT’s product-design, technology, manufacturing or quality.
ALL IMPLIED WARRANTIES ARE LIMITED IN THE DURATION TO THE WARRANTY PERIOD. AND SUCH IMPLIED WARRANTIES INCLUDING MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. SMACIRCLE LMT’S OBLIGATION UNDER THE WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND RETURN OF THE PRODUCT TO THE CUSTOMER. SMACIRCLE LMT DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION. SMACIRCLE LMT ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO THE EXPENSE OF RETURNING THE PRODUCT TO SMACIRCLE LMT SERVICE CENTER, LOSS OF USE OF PRODUCT AND LOSS OF TIME OR INCONVENIENCE.
If your unit is not operating, please refer to your User Manual before contacting our Customer Service Center. For any damage or repair work required, please do not return your product to the store where it was purchased.
RETURN / REPAIR POLICY
Customers must call our Customer Service Center and ask for a Return / Repair Authorization Number before sending the product to the Service Center. Returned products must be shipped with original packaging including the polystyrene packing material and all defective parts. Please contact our Customer Service Center for assistance in handling your case.
RETURN / REPAIR PROCEDURE
For further assistance to better provide the most convenient product warranty support please provide us the following information when contacting us:
Product Owner complete legal name.
Product Model Name
Product Serial Number
Proof of purchase date from authorized retailer (receipt)
Call Customer Service for your local return location address of USA: +1-800-990-9253. For countries outside USA, please check your local distributor phone number. For the area there is no distributor, please call +86 755 32823917.
Customer Service will provide a Return/Repair Authorization number.
Make a copy of your proof of purchase receipt
Pack the defective unit in its original packaging including the polystyrene foam and include the unit and all defective parts.
Attach the copy of your Proof of Purchase (receipt) to the outside of the box (clearly visible), together with the Return / Repair Authorization Number.
Ship the package to the Service Center.
PLEASE NOTE: Deliveries that do not have the Proof of Purchase (copy of receipt) and Return / Repair Authorization Number attached clearly to the outside of the box, will not be accepted by the Service Center.
IMPORTANT: Customers must call customer service and ask for the return authorization number before sending the product to the service center.
Returned products must be shipped with original packaging including the polystyrene material and all defective parts.
For faster service please register your New Smacircle E-mobility after purchase. Please fill in all information, and upload a copy of your Proof of Purchase Receipt.